Post Settlement
Once a loan has settled be assured that your customers are looked after. The team at Oracle Home Loans will look after the post-settlement support with you and your customers.
Helping You
- Spend more time writing loans knowing your existing customers have immediate access to our post-settlement support team during business hours
- We will advise you of any dishonored payments and do the follow up work for you if necessary
- We will advise you of any potential discharges / refinances so you can contact your customers
- We will send you a reminder of the anniversary dates of your customers loans
Helping Your Customers
Our post-settlement support team will provide business hours support to your customers on the phone, via email or in person to:
- Help access redraws
- Follow up dishonored payments
- Alter loan splits
- Change bank accounts and direct debits
- Process discharges and refinances
- Access loan statements
- Follow up on anniversary of loans
- Support any other general enquiries