Dispute Resolution

Our Internal Dispute Resolution Scheme

We hope you are delighted with our service, but if you have any complaints you should notify us by contacting our complaints officer by:

  • Phoning 02 6132 5900
  • Emailing 
  • Writing to Oracle Home Loans, G04 50 Eastlake Parade, Kingston ACT 2604
  • Or by speaking to any representative of our business who will refer you to our complaints officer.

You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. We hope that in this way we will stop any unnecessary and inappropriate escalation of minor complaints.

Our External Dispute Resolution Scheme

If we do not reach agreement of your complaint, you may refer the complaint to Australian Financial Complaints Authority. Our external dispute resolution provider is AFCA (details below). External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

Internal Complaints Officer

  • Nunziante Losanno
  • Phone: 02 6132 5900
  • Email: 
  • Address: G04/50 Eastlake Parade, Kingston ACT 2604

External Complaints Officer

  • AFCA (Australian Financial Complaints Authority)
  • Phone: 1800 931 678
  • Website: afca.org.au